Terms of Service
 

The House of the Taniwha

Last Updated: 10 October 2026

1. Introduction

Welcome to The House of the Taniwha.

By accessing our website, purchasing an organisational membership, registering for a programme, or using our services, you agree to these Terms of Service.

The House of the Taniwha provides professional development programmes, community education, organisational memberships, and collaborative learning opportunities.

Our website is https://houseofthetaniwha.com.

2. Use of Our Website

You agree to use our website lawfully and respectfully.

You must not misuse our website, interfere with its operation, attempt unauthorised access, or use our content for unlawful purposes.

We reserve the right to restrict access where these terms are breached, subject to applicable law.

3. Programmes and Services

We offer professional development and community education programmes through online and in-person delivery.

Programme descriptions, availability, delivery arrangements, and schedules may change.

Where changes affect confirmed registrations, we will make reasonable efforts to notify affected participants or organisations and provide appropriate alternatives or remedies where required.

Participation in our programmes does not guarantee employment, professional accreditation, qualifications, or particular personal or organisational outcomes.

4. Organisational Memberships

Our professional development programmes are available through organisational membership options.

Membership benefits, professional development passes, and access entitlements are determined by the membership package selected at the time of purchase.

Memberships are subject to the pricing, duration, and conditions disclosed during registration or purchase.

Professional development passes are intended for use in accordance with the applicable membership conditions.

Any membership renewal arrangements, including automatic renewals where offered, will be disclosed before purchase.

5. Payments

Payments made through our website are securely processed using Stripe.

All prices are displayed in New Zealand dollars (NZD) unless otherwise stated.

Any applicable taxes or additional charges will be disclosed during the purchase process.

By completing a purchase, you authorise the applicable payment and agree to the payment conditions presented at checkout.

6. Cancellations and Refunds

Requests to cancel programme registrations or organisational memberships can be submitted to info@houseoftaniwha.com.

Refund eligibility will depend on the applicable membership or programme conditions, the circumstances of the cancellation, and relevant New Zealand consumer law.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded.

7. Intellectual Property

All original website content, programme materials, educational frameworks, training resources, participant workbooks, facilitator guides, graphics, branding, logos, and other materials developed by The House of the Taniwha remain our intellectual property unless otherwise stated.

These materials must not be copied, reproduced, distributed, modified, resold, or used to deliver other training programmes without prior written permission, except where permitted by law.

Participation in a programme or purchase of a membership does not transfer ownership of our intellectual property.

8. Participant Responsibilities

We expect participants to engage respectfully with facilitators and other participants.

Disruptive, threatening, discriminatory, or inappropriate behaviour may result in removal from a programme where reasonably necessary.

Participants are responsible for following reasonable programme instructions and respecting the privacy of others.

9. Privacy

We respect your privacy and manage personal information in accordance with our Privacy Policy and applicable New Zealand privacy law.

Please refer to our website's Privacy Policy for further information.

10. Website Information and Liability

We make reasonable efforts to ensure information on our website is accurate and current.

Our programmes provide educational and professional development information and are not a substitute for individual legal, medical, financial, or other regulated professional advice.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes, restricts, or modifies rights or remedies available under applicable New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986, where applicable.

11. Third-Party Services

Our website is hosted through Wix, and online payments are processed through Stripe.

These providers operate under their own terms and privacy policies.

Our website may also contain links to external websites. We are not responsible for the content or practices of websites outside our control.

12. Changes to These Terms

We may update these Terms of Service to reflect changes to our website, programmes, memberships, or legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove existing contractual or statutory rights.

13. Governing Law

These Terms of Service are governed by the laws of New Zealand.

Any disputes will be addressed in accordance with applicable New Zealand law.

14. Contact Information

For enquiries regarding these Terms of Service, please contact:

Organisation: The House of the Taniwha

Email: info@houseoftaniwha.com

Website: https://houseofthetaniwha.com

Operating Hours: Monday–Thursday, 9:00 AM–4:00 PM (New Zealand time)